Return & Refund Policy
Last updated: February 2026
Return Window
We accept returns within 7 days of delivery for non-personalized products. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Personalized Products
⚠️ Personalized and custom-made products (items with your photos, text, or custom designs) are non-returnable and non-refundable unless they arrive damaged or with a manufacturing defect.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery with the following:
- Your order number
- Photos of the damaged/defective item
- Photos of the packaging
We will arrange a free replacement or full refund at your choice.
Refund Process
- Once we receive and verify your return, we will initiate a refund.
- Refunds are processed to the original payment method within 5–7 business days.
- For UPI/net banking payments, the refund may take up to 10 business days to reflect.
Exchanges
We offer exchanges for non-personalized products of the same value. If you wish to exchange for a higher-value item, you will need to pay the difference. Contact us to initiate an exchange.
How to Initiate a Return
- Contact us on WhatsApp or email createmygift.in@gmail.com
- Provide your order number and reason for return
- We'll share the return shipping address
- Ship the item back in its original packaging
Cancellations
Orders can be cancelled within 2 hours of placement, provided production has not started. Personalized products cannot be cancelled once production begins.