Frequently Asked Questions

You can track your order by logging into your account and visiting the "My Orders" section. You'll see real-time status updates for all your orders. We also send WhatsApp notifications for every status change, so you're always in the loop!

Standard delivery takes 5-7 business days for most locations in India. For personalized gifts that require custom printing or engraving, please allow an additional 2-3 days for crafting. Express delivery options are available at checkout for select pincodes.

Yes! We offer priority delivery to Delhi NCR including Delhi, Noida, Greater Noida, Ghaziabad, Faridabad, and Gurugram. Most orders in Delhi NCR are delivered within 3-5 business days. Same-day delivery is available for select products in Greater Noida. Visit our Delhi NCR Delivery page at /delhi-ncr for detailed delivery timelines and local offers.

Absolutely! Most of our products can be personalized with custom text, photos, or special messages. When viewing a product, look for the personalization options where you can add your text, upload images, and preview how your gift will look before ordering.

We offer a wide range of personalized gifts including custom photo frames, personalized mugs (regular and magic mugs), engraved jewellery (necklaces, bracelets, pendants), photo pillows, custom water bottles, personalized keychains, and more. All items can be customized with names, photos, dates, or special messages.

We want you to be completely satisfied with your purchase. Non-personalized items can be returned within 7 days of delivery in original condition. Personalized items cannot be returned unless there's a defect or error on our part. Please contact us within 48 hours of delivery if you notice any issues.

You can reach us through multiple channels: WhatsApp at +91 9821157394 (fastest response), email at createmygift.in@gmail.com, or visit our store in Greater Noida. Our support team is available Monday to Saturday, 10 AM to 9 PM.

We accept all major payment methods including UPI, credit/debit cards, net banking, and popular wallets. Cash on delivery is also available for orders under Rs. 5,000 in select locations. All online payments are secured with industry-standard encryption.

Yes! We offer premium gift wrapping for all orders. You can add gift wrapping during checkout, and we'll beautifully package your gift with a personalized message card. It's the perfect finishing touch for any special occasion.

You can cancel or modify your order within 2 hours of placing it, provided the order hasn't entered production. For personalized items, once production begins, modifications aren't possible. Contact us immediately through WhatsApp for urgent changes.

Our personalized gifts are perfect for all occasions: Diwali, Raksha Bandhan, birthdays, anniversaries, Valentine's Day, Mother's Day, Father's Day, weddings, baby showers, graduations, housewarmings, and corporate gifting. We also create custom gifts for unique occasions!

Personalization typically takes 1-2 business days depending on the complexity. Simple text engraving is usually completed within 24 hours. Photo printing and detailed customizations may take 2-3 days. You'll see the estimated delivery date during checkout.

Yes! Our online preview tool lets you see exactly how your personalized gift will look before you order. Upload your photo, add your text, and adjust the design in real-time. What you see in the preview is what you'll receive.

Yes, we deliver to all major cities and towns across India. We partner with reliable courier services to ensure your personalized gifts reach safely. Delivery times vary by location - metros typically receive orders in 5-7 days, while remote areas may take 7-10 days.

For best results, we recommend images that are at least 1000x1000 pixels. Higher resolution photos produce sharper prints. Our system will warn you if an image quality is too low. Avoid heavily filtered or compressed images for optimal results.

Yes! We offer special pricing for bulk and corporate orders. Whether you need personalized gifts for employees, clients, or events, we can help. Contact us at createmygift.in@gmail.com with your requirements for a custom quote.

Absolutely! Our studio is located at D 130, First Floor, India Expo Plaza, Knowledge Park II, Greater Noida. We're open Monday to Saturday, 12 PM to 9 PM. Walk-ins are welcome, or you can schedule an appointment for personalized assistance.

Create My Gift combines artisan craftsmanship with modern personalization technology. Every gift is handcrafted in India with attention to detail. We offer real-time previews, quality materials, and dedicated support. With over 500+ happy customers in Delhi NCR and across India, we're trusted for making occasions memorable.

Consider the recipient's interests and your relationship. Photo frames are great for families, mugs for daily-use lovers, jewellery for fashion-conscious recipients, and pillows for comfort seekers. Our blog has detailed gift guides for every occasion and relationship!

Yes, we take privacy seriously. Your photos and personal information are encrypted and used only for order fulfillment. We never share your data with third parties. Photos are automatically deleted from our systems 30 days after order completion.